Salon Etiquette

Show up to your appointment. If you know that you need to reschedule, make sure to call us. It's understandable that things come up at the last minute sometimes, but if you cancel at the last minute or don't show up, you may be charged a fee, especially if you are chronically canceling at the last minute or not showing up to your appointments. Not only does not showing up costs us money, but it also says to us that you don't respect our time, and no one likes to feel like that.

Don't be late. We have other appointments booked after you. If you are running late, you should call us and let us know that you are on your way. If you are 10 or more minutes late, chances are you are not going to be able to receive the full services that you were booked for. Most salons consider you to be a no-show if you are more than 15 minutes late.

Tipping. Yes, this is a service industry, and as in any service industry, tipping is the norm. It is a gratuity of course, and anything is appreciated, but in general, people tip more if the stylist/therapist went above and beyond to make you look and feel good!

Don't haggle. We have a set price range for a reason. Salons that charge more don't do it in order to boost their egos and be snobby and superior. Salons that charge more factor a lot of things into their price, including rent in a particular part of town, utilities (lights, running blow dryers, hot water for your shampoo, washing and drying towels and capes, coffee for clients, replacing expensive tools which get worn out regularly, using high quality organic and toxic-free products, etc.

Only use your cell phone if truly necessary. Even if you don't want to chat with your stylist/therapist, it's rude to spend your time in the chair making phone calls, texting, or responding to emails that can wait. Sooner or later, this will interfere with the stylist's work and you can't blame them for that.